Terms, conditions and other fun stuff
The nuts and bolts of our wanderlusting ways are revealed...
The Fine Print
Terms of supply
When we receive an order, we will usually accept the offer to purchase our product and will process your order. Simple! If for some reason we need to decline, we will contact you and explain the reasons why. Wanderlust People will always endeavour to supply you with the goods you have ordered but if some reason we cannot, we will not be liable to anyone if we decline to fulfil or are unable to fulfil any order. You will receive notification as soon as possible if there are any issues with the supply of your order.
All product descriptions provided on our website or in any promotional material are for guidance only and are not a guarantee of use. Discretion must be applied in the proper and safe use of any product purchased from Wanderlust People.
We are very careful to make sure all details, descriptions and prices of products that you see on our website and in promotional material are correct. Of course we aim to keep this information as up to date as possible, but sometimes there can be errors or changes that are not reflected at the exact moment you place an order. We also cannot guarantee that the colour displayed on your computer or phone screen is an exact replica of the products real-life colour. Remember that many of our products are handcrafted – that's what makes them so special! But sometimes there may be slight differences in sizing and colour.
Prices for all products listed on our website are in Australian dollars and include GST but do not include delivery charges. We reserve the right to change or correct prices without notice where necessary.
If you wish to place a wholesale order, please Talk to Us to request a quote. We cannot guarantee that all products are available to wholesale, but we can provide a quote where applicable.
risk and ownership
As soon as the product is delivered to you, you are responsible for the risk of any loss of or damage to the product.
Postage and handling
Because we want to deliver your treasures with the best possible service, online orders can only be shipped within Australia to a physical address (sorry, PO Boxes make our system cry!). Postage and handling costs for deliveries within Australia are calculated in Australian dollars and include GST. Costs are advised at the time of ordering and are non-refundable. We can also deliver internationally – please Talk to Us for more information.
Delivery time frame
The time frame for your delivery will vary dependent on your location. Domestic orders will be delivered via Fastway Couriers or Australia Post and will usually arrive within 5 business days. Orders received before 12pm are able to be delivered to Brisbane the next business day and to Sydney within two business days.
Online orders can only be shipped within Australia. However, we welcome international orders – please Talk to Us for more information. Payments for online orders and shipping costs are charged in Australian dollars.
We are proud of our products and the producers who make them – a lot of love and care has gone into sourcing each item and providing a fair income to producers in the developing world. Wanderlust People cannot provide a refund if you change your mind. Instead, we provide a detailed product description and accurate photographs so you have all the information you need to make an informed purchase of a product we are sure you will love. If for some reason the product you received is damaged or faulty, you are welcome to return it and receive a refund. You can Talk to Us to request a refund.
We are committed to protecting our customers' privacy and security. We do not share your information outside our organisation or sell your information to third parties.
Wanderlust People has implemented the following policy to protect your personal information:
We collect information from visitors to our website when :
- you register for an online account (your name, email address and a password)
- you contact us with a query about Wanderlust People and our products (your name, email address and a password)
- you use this site (and the functions it offers such as making an online purchase or requesting resources etc)
We will only use your personal information for the following reasons:
- To create an account for you
- To respond to your queries
- To record and process your order (including payment) more efficiently and provide a higher level of customer service
- To add your details to our database (with your consent only) so that we can keep you informed on specials, issues, promotions or events via email
- To improve our service to you
When you visit our website we may collect more information through Google Analytics to help us improve our website with the goal of selling more products and keeping you informed. The information collected includes you Internet Protocol (IP) address, the name of the web page directing you to our site and also your clicks and activities on our site.
Wanderlust People will never sell or receive payment for licensing or disclosing your personal information. Your personal information will only be disclosed to delivery companies, retail system and web service providers and debt collecting services where applicable. These particular companies and individuals will only have access to specific personal information required deliver your order or carry out specific tasks. Your personal information will not be disclosed to other companies or individuals outside these parameters.
We hate spam as much as you do! We won't be sending unsolicited emails and we never disclose your email address to third parties. You can subscribe to our mailing list to receive email news about products, offers and promotions – but it's free choice; we won't hold you to our mailing list against your will! If you wish to unsubscribe from the mailing list, you can click on the unsubscribe link at the bottom of the newsletter or you can Talk to Us.